Privacy policy

Effective Date: 01/05/2026
Last Updated: 01/05/2026

This Privacy Policy explains how Click2Doorstep ("we," "our," or "us"), operating at clicktodoorstep.com, collects, uses, and protects your personal information in accordance with India's Digital Personal Data Protection (DPDP) Act, 2023 and the Information Technology Act, 2000.

Information We Collect

We collect the following categories of personal data when you browse or purchase from our store:

  • Contact Information: Name, email address, phone number, and shipping/billing address
  • Transaction Data: Order details, payment method (we do not store full card details), and purchase history 
  • Device & Usage Data: IP address, browser type, pages visited, and referral source
  • Communication Data: Messages you send us via email or contact forms
  • Account Data (if applicable): Login credentials, saved addresses, and wishlist items
How We Use Your Information

We use your information for the following purposes:

  • Processing and fulfilling your orders
  • Sending order confirmations, shipping updates, and delivery notifications
  • Responding to customer support inquiries
  • Improving our website experience and product offerings
  • Sending promotional communications (only with your explicit consent)
  • Complying with legal obligations under Indian law

We will never sell your personal data to third parties for their independent marketing use.

Cookies

Our website uses cookies to enhance your browsing experience. These include:

  • Essential Cookies: Necessary for the website to function (cart, session management)
  • Analytics Cookies: Help us understand how visitors interact with our site (e.g., Google Analytics)
  • Marketing Cookies: Used to serve relevant ads if you opt into promotional communications

You can disable cookies in your browser settings; however, some parts of the website may not function correctly as a result.

Third-Party Services

To operate our store, we work with the following third-party service providers who may access your data only to perform services on our behalf:

  • Payment Gateways: Razorpay / UPI / Net Banking — for processing payments securely
  • Shipping & Fulfillment Partners: Our fulfillment partner handles order processing and delivery directly to you
  • Analytics Tools: Google Analytics for website performance tracking
  • Email Platforms: For transactional and marketing emails

All third-party providers are bound by confidentiality agreements and are prohibited from using your data for their own purposes.

Data Security

We implement industry-standard security measures including SSL encryption, secure servers, and access controls to protect your personal data. While we take every reasonable precaution, no method of internet transmission is 100% secure. In the event of a data breach that poses risk to your rights, we will notify you as required under the DPDP Act, 2023.

Your Rights as a Customer

Under India's DPDP Act, 2023, you have the following rights:

  • Right to Access: Request a copy of the personal data we hold about you
  • Right to Correction: Request corrections to inaccurate or incomplete data
  • Right to Erasure: Request deletion of your data (subject to legal retention requirements)
  • Right to Withdraw Consent: Withdraw consent for marketing communications at any time
  • Right to Grievance Redressal: Raise a complaint with our Grievance Officer

To exercise any of these rights, email us at privacy@clicktodoorstep.com with the subject line "Data Privacy Request."

Contact Information

Grievance Officer: Click2Doorstep Team
Email: privacy@clicktodoorstep.com
Address: Varanasi, Uttar Pradesh
Response Time: We will respond to all privacy requests within 30 days of receipt.